第一章The Cabin Crew

This unit mainly introduces the qualifications cabin attendants should be equipped for their work.

●1.1Cabin attendants' qualifications

The cabin attendants should possess essential qualifications including appearance requirement, working attitude, good command of a wide range of information, language skills, a high standard of service, co-operation ability and ability to respond to emergency.

第二章Pre-flight Preparation

The unit focuses on introducing the work cabin attendants should do before passengers embark the plane.

●2.1Meeting colleagues

It mainly introduces friendly ways for flight attendants to get along with each other, including greetings, address forms, polite expressions, etc.

●2.2Pre-flight briefing

It explains the procedures and contents of holding a preflight-briefing held by the purser or captain.

●2.3Pre-flight checking

It gives a detailed introduction on the “pre-flight checklist” that cabin attendants must complete once they are on board including checking the equipment, meals and documents.

第三章Boarding

This unit mainly introduces matters needing attention during the boarding, such as welcoming passengers on board, seating service and baggage arrangement.

●3.1Welcome on board

It mainly introduces how to receive passengers during the boarding, including some expressions to receive the passengers, information on the boarding pass, different cabin classes and an announcement for greetings.

●3.2Settling passengers in their seats

It mainly shows the cabin attendant’s duties about seating service, including seats and facilities around the seat, science about weight and balance and expressions to change the seats.

●3.3Baggage arrangement

It gives a detailed explanation about the “baggage arrangement”. Such like what kind of baggage can be taken into the cabin, what kind of baggage must be checked, and which things can be carried in the plane and which are not.

第四章Take off

This unit mainly introduces matters needing attention before and after take-off such as safety instructions video, live safety demonstrations, safety check, the comfort of passengers, secretes of “fasten seatbelt” sign and special passengers’ service.

●4.1Safety instructions video

It gives a detailed explanation about the safety features of a commercial aircraft, and the aspects typically covered in a safety video.

●4.2Live safety demonstration

It shows individual crew members must be prepared to conduct the demonstration “live” before the flight and read the safety instructions themselves.

●4.3Pre-takeoff safety checks

The cabin attendants should conduct pre-take-off checks to ensure all safety requirements are adhere to: such as overhead lockers latched, window shade open, tray tables latched, seat backs upright, electronic equipment “off”, seat belts fastened, etc.

●4.4Secrets of "fasten seatbelt" sign

It mainly introduces the “fasten seatbelt” sign uses, from the plane on the ground, during the initial part, during the cruise, prior to landing to when the plane lands.

●4.5For the comfort of passengers

It mainly introduces positives and negatives to both short-haul flight and long-haul flight, and some best bets tips for long-haul flight. According to this, cabin attendants provide a high standard service for the comfort of passengers.

●4.6Special passengers

It mainly introduces the categories of special passengers and the detailed example service provided by both the ground staff and the cabin attendants.

第五章Mid-flight Service

The unit mainly introduces the service offered to the passengers during the flight including drinks service, meals service, entertainment service and duty-free sales service.

●5.1Drinks service

It mainly introduces the categories of drinks on board and how to serve drinks during flight.

●5.2Meal service

It mainly introduces the different meals in economy class and first class and how to serve meals according to passengers’ needs.

●5.3Special meal service

It introduces the categories of special meal based on different cultures and different dietary requirements of passengers, and the way to deal with unsatisfied passengers.

●5.4Entertainment service

It talks about the entertainment service available to passengers including reading, audio and video entertainment service.

●5.5Duty-free service

It mainly introduces the in-flight duty-free service, including a number of language expressions and terms about duty-free service: goods, payment, etc.

第六章Emergency

The unit begins with the emergency equipment, then mainly introduces the major emergency situations during flight, which include turbulence, depressurization, fire, emergency landing, ditching, hijacking and the method dealing with dangerous goods.

●6.1Emergency procedures

It gives the details about the emergency and survival equipment on board all aircraft and the usage of them.

●6.2Turbulence

It explains the cause of common turbulence and what should cabin attendants do when experience the turbulence.

●6.3Depressurization

It mainly introduces the emergency depressurization and the emergency procedures during depressurization.

●6.4Fire

It shows some situations about fire in the cabin and introduces the extinguishment during flight.

●6.5Emergency landing

It explains the details of emergency landing and how to instruct the passengers to use the escape equipment.

●6.6Ditching

It introduces the emergency procedures of ditching and explains about three kinds of bracing positions against impact on ditching.

●6.7Dangerous goods

It introduces the concept and 9 classes of dangerous goods and some tips in dealing with dangerous goods on board.

●6.8Hijack

It mainly introduces the current satiation of hijacking and the methods the airlines adopted in order to prevent hijackings.

第七章 First-aid

This unit mainly introduces the knowledge about first aid which cabin attendants should be equipped for their work.

●7.1Dealing with common medical problems

It mainly introduces some common medical problems which may occur during the flight and the detailed service provided by the cabin attendants, including some words about first aid and first aid kit.

●7.2Dealing with serious incidents

It mainly introduces the duties for cabin attendants to deal with some serious incidents on flight, including some useful terms and expressions.

●7.3Reporting a medical incident

It mainly introduces how to tell a colleague what happened in dealing with a serious medical incident after the flight and how to organize such a report.

第八章Landing

The unit introduces the work cabin attendants should do for a safe and sound landing including how to prepare for landing, farewell to passengers and debriefing.

●8.1Preparing for landing

It explains the work cabin attendants should prepare for landing chronologically on the basis of ensuring passengers’ safety.

●8.2Farewell

When the plane lands at the airport, the purser will make the farewell announcement to passengers and cabin attendants would remind passengers to take their hand baggage and help passengers to disembark.

●8.3Debriefing

The chapter discusses the debriefing in terms of definition, objective and process.

第九章Frequently Asked Questions

The unit discusses the questions passengers frequently ask during the flight.

●9.1Flight delay

It mainly introduces the reasons for the flight delay and how the airlines and cabin attendants deal with the passengers when faced with delays.

●9.2Bad weather

It mainly introduces the impact of bad weather on flying and how to talk about weather conditions with the passengers.

●9.3Transfer

It mainly introduces transfer information and some tips for the flight transfer to help the passengers cope with transfer problems.

●9.4Diversion

It mainly introduces some basic diversion knowledge and some tips for the flight diversion to help the passengers cope with diversion problems.

●9.5Aircraft

It mainly shows how to make announcements to introduce the cities of china , including some examples.

●9.6Holidays

It mainly introduces the cabin attendant how to make announcements about holidays celebration during the flight, including some examples.

●9.7Cities

It mainly shows how to make announcements to introduce the cities of china , including some examples.

●9.8Scenic spots

It mainly explains how to make an announcement about introducing scenic spots to passengers during the flight.

●9.9CIQ

It mainly introduces what is CIQ and how to provide CIQ service for passengers.

●9.10Lost baggage

It mainly explains the reason why the baggage is lost, the advice for passengers and solutions to find the lost baggage.

●9.11Baggage claim

It mainly introduces how the baggage is checked-in and how to pick up the checked-in baggage in the arrival hall.

●9.12Leaving the airport

It mainly introduces the transportation modes and tools for passengers leaving the airport after disembarkation.