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第一章Introduction to Operations Management
Introduction to Operations Management
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●1.1Introduction to Operations Management
Introduction to Operations Management
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●1.2Services and Products
Services and Products
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●1.3Services
Services
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●1.4Products
Products
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第二章Quality Management and Customer Relationship Management
Quality Management and Customer Relationship Management
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●2.1Quality Management
Quality Management
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●2.2Total Quality Management
Total Quality Management
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●2.3Understanding the needs of your customers
Understanding the needs of your customers
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●2.4Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
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●2.5Policy and Strategy
Policy and Strategy
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●2.6Six Sigma
Six Sigma
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●2.7Case Study-1 The Secret Recipi of China Hai Di Lao
Case Study-1 The Secret Recipi of China Hai Di Lao
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●2.8Case Study-2 Chinese Subway
Case Study-2 Chinese Subway
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●2.9Case study -3 China Geely Motor
Case study -3 China Geely Motor
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第三章Lean manufacture
Lean manufacture
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●3.1Introduction to lean manufacture
Introduction to lean manufacture
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●3.2Just-in-time system
Just-in-time system
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●3.3Inventory Management
Inventory Management
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●3.4Continous Improvement
Continous Improvement
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第四章Introduction to Supply Chain Mangement
Introduction to Supply Chain Mangement
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●4.1Supply Chain Management
Supply Chain Management
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●4.2Value Chain Management
Value Chain Management
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●4.3China moveup in value chain
China moveup in value chain
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●4.4Case study-1 - China Alibaba
Case study-1 - China Alibaba
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●4.5Case study-2 Why China can build high-speed rail so cheaply and successful ?
Case study-2 Why China can build high-speed rail so cheaply and successful ?
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第五章Concluding remarks
Concluding remarks
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●5.1How MNEs view Chinese Operations Management
How MNEs view Chinese Operations Management
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●5.2Managing Technology in Operations Management
Managing Technology in Operations Management
